Terms & Conditions — La Câlinerie

These Terms & Conditions apply to all services provided by La Câlinerie (“I/me/my”). By booking, you agree to the terms below.

1. Services and scope

La Câlinerie provides non-medical, practical support and education for families with babies and toddlers aged 0–24 months. This support is complementary and does not replace your GP, health visitor, midwife, paediatric services, or emergency care.

All guidance is attachment-informed and evidence-aware, and tailored to your family. You remain responsible for your child’s health, safety and wellbeing at all times.

2. Booking and payment

A booking is confirmed only once payment has been received.

Consultations (online): payable in full at the time of booking.
Returning client consultations (online): payable in full at the time of booking.
Daytime support (London): payable in full at the time of booking unless otherwise agreed in writing.
Overnight support (London): payable in full at the time of booking unless otherwise agreed in writing.
Twins: overnight twin fees apply as stated on the Pricing page.

Live-in support (UK & Europe): live-in arrangements are quoted individually. A 30% deposit secures dates, with the remaining fee payable as agreed in your quote/confirmation.

3. Cancellations and rescheduling

3.1 Consultations (online)

  • Cancel with 48+ hours’ notice: no charge / full refund.

  • Reschedule with 24+ hours’ notice: no charge (subject to availability; one reschedule per booking).

  • Less than 48 hours’ notice / no-show: charged in full.

3.2 Daytime support (London)

  • 7+ days’ notice: no charge / full refund (minus any non-recoverable costs, if applicable).

  • 3–7 days’ notice: 50% of the booked fee is due.

  • Less than 72 hours’ notice: charged in full.

3.3 Overnight support (London)

  • 7+ days’ notice: no charge / full refund (minus any non-recoverable costs, if applicable).

  • 3–7 days’ notice: 50% of the booked fee is due.

  • Less than 72 hours’ notice: charged in full.

3.4 Live-in support (UK & Europe)

  • The deposit is non-refundable.

  • The deposit may be transferred once to new dates if you give 14+ days’ notice and I have availability.

If you cancel:

  • 14+ days before start: deposit retained; no further payment due (unless non-recoverable travel costs have already been incurred and agreed).

  • 7–14 days before start: 50% of the remaining agreed fee is due.

  • Less than 7 days before start: 75% of the remaining agreed fee is due.

  • After the start date: the current paid period is due in full.

I will always try to reschedule where possible, but cannot guarantee availability.

4. In-home working terms

4.1 Daytime support

Daytime support is booked in blocks (minimum 4 hours) and focuses on baby/toddler care and family support. Any additional duties must be agreed in writing.

4.2 Overnight support (“rest allowed”)

Overnight support is a rest-allowed shift. I will rest/sleep when your child sleeps and respond as needed throughout the night. Overnight care can include comfort, feeding support, nappy changes, and responsive settling, as well as a morning handover.

5. Live-in support practical requirements

For live-in arrangements:

  • A private room/bed is required.

  • Working hours, rest time, handovers and boundaries are agreed in advance as part of the arrangement.

  • The child’s sleep environment must be smoke-free.

  • Reasonable travel and agreed incidental expenses are covered by the family.

  • Support is limited to baby/child-related tasks unless explicitly agreed.

6. Follow-up and communication

Consultations include a check-in message the following week.
Outside of booked sessions, ongoing support is not included unless agreed in writing (e.g., via a returning client booking).

7. Results and refunds

Every child and family is unique. I cannot guarantee specific outcomes (including sleep duration or night waking frequency).
Fees are non-refundable once a service has been delivered.

8. Resources and intellectual property

Any written summaries, plans or resources provided are for your personal use only and may not be copied, shared, or distributed.

9. Recording

Audio/video recording of consultations or in-home work is not permitted.

10. Confidentiality, privacy and safeguarding

Information you share is treated as confidential and used only to deliver your support, except where safeguarding requires action. If I have concerns about a child’s safety or serious health needs, I may advise contacting appropriate services and may have a duty to report concerns.

Please inform me of any relevant medical conditions, medications, allergies, and feeding plans.

11. Force majeure

If illness, transport disruption, or circumstances beyond my control prevent delivery of a session/shift, I will reschedule where possible at no extra cost. I am not liable for costs arising from such disruption.

12. Changes to these terms

I may update these Terms & Conditions from time to time. The version in force at the time of booking applies to your service..