Terms & Conditions — La Câlinerie

These Terms & Conditions apply to all services provided by La Câlinerie (“I/me”). By making a booking, you agree to the following.

1. Scope of services

  • Support is non-medical and complementary. It does not replace your GP/health visitor or emergency care.

  • Guidance is attachment-informed and evidence-aware, tailored to your family.

  • You remain responsible for your child’s health, safety and care at all times.

2. Bookings & payments

  • Consultations: payable in full at booking.

  • Nights (London): fees due 72 hours before the first night.

  • Live-in (UK/Europe): 30% deposit to secure dates; balance weekly in advance. Minimum 7 consecutive nights.

  • A booking is confirmed only once the relevant payment is received.

3. Cancellations & rescheduling

  • Consultations: cancellations <48 hours before the start are charged in full.

  • Nights / Live-in:

    • ≥14 days before start → 50% of remaining balance due

    • <72 hours before start → 75% of remaining balance due

    • After start → current week due in full

  • I will always try to reschedule where possible.

4. Live-in practical terms (Maternity Nursing & Sleep Intervention)

  • Rest & rota: minimum 4 consecutive hours protected daytime rest daily, plus brief meal/shower breaks. For stays over 2 weeks, 1 day off per 7 (or two half-days) scheduled in advance.

  • Accommodation & meals: a private own room/bed and meals provided by the family.

  • Environment: smoke-free sleep environment for the baby.

  • Travel/expenses: reasonable travel and incidental expenses are covered by the family (agreed in advance).

  • Scope: baby-related tasks only (no heavy housework, pet care or driving unless explicitly agreed).

  • Age note (Sleep Intervention): available from 4 months (adjusted age).

5. Messaging support (follow-up)

  • Where included, follow-up support is via WhatsApp/email Mon–Fri with replies within 24 hours.

  • Support windows (e.g., 7 or 14 days) are stated on your booking and begin the day after your session/start date.

6. Results & refunds

  • Every baby and family is unique; I cannot guarantee specific outcomes (e.g., consolidated sleep).

  • Because results depend on factors beyond my control (health, development, consistency, environment), fees are non-refundable once services are delivered.

7. Materials & intellectual property

  • Written plans, handouts and resources are for your personal use only.

  • Please do not copy, share or distribute tailored materials.

8. Recording

  • Audio/video recording of consultations or live-in work is not permitted.

  • You will receive written summaries or plans where relevant.

9. Confidentiality & privacy

  • Information you share is kept confidential and used only to deliver your support, except where safeguarding requires escalation.

  • Basic contact and session data are stored securely in line with good practice. (Contact me if you wish to access, amend or delete your data.)

10. Safeguarding & health

  • If I have concerns about a child’s safety or serious health needs, I will advise contacting appropriate services and may have a duty to report.

  • Please inform me of any relevant medical conditions, medications, allergies or feeding plans.

11. Unexpected events (force majeure)

  • If illness, transport disruption or other circumstances beyond my control prevent delivery, I will reschedule at no extra cost.

  • I am not liable for costs arising from such delays.

12. Changes to terms

  • I may update these Terms & Conditions from time to time. The version in force at booking applies to your service.

Thank you for choosing La Câlinerie. My aim is to provide calm, gentle, evidence-aware guidance so your family can find a rhythm that works.