Terms & Conditions — La Câlinerie

Effective date: 08/08/2026

1. About these terms

Effective date: 11/11/2026

1.1 These terms apply to every service you book with me, Victoria Hautbout, trading as La Câlinerie. "I", "me" and "my" mean Victoria Hautbout. "You" means the parent or family booking.

1.2 By booking and paying for a service, you agree to these terms. For full-time maternity nursing, we also sign a written contract. If the contract and these terms ever differ, the contract applies for that placement.

1.3 My details:

Victoria Hautbout, trading as La Câlinerie 4th Floor Silverstream House, 45 Fitzroy Street, London W1T 6EB hello@lacalinerie.co.uk · 07759 881706

2. My services

2.1 I offer:

  1. Consultations (online). A questionnaire before we talk, a video or phone call of about 50 minutes, and a written summary afterwards. For sleep, feeding, routine and development, from birth to 24 months. Available worldwide, in English or French.

  2. Home support (London). Hands-on help at home, during the day or overnight, booked in blocks of at least 4 hours. This covers newborn care in the first weeks, and sleep support for babies up to 24 months. Sleep support always starts with a consultation.

  3. Full-time maternity nursing (live-in or a regular full-time schedule). In London, the UK or Europe, for at least 2 weeks, under a written contract that sets out the schedule, rate and start date.

2.2 My support is practical and non-medical. It does not replace your GP, midwife, health visitor, paediatrician or emergency services. You remain responsible for your child's health and medical care.

2.3 If I'm worried about your baby's health or wellbeing, I'll tell you and help you contact the right service, such as your midwife, GP, NHS 111 or A&E. I don't diagnose, prescribe or give medical treatment.

3. Fees

Consultation

From £120. I confirm the exact fee after reading your questionnaire, before we book the call.

Home support

From £25 per hour, minimum 4 hours. I confirm the exact rate before you book.

Sleep support at home

The consultation fee, then the home support rate

Full-time maternity nursing

Quoted individually and set out in your contract

3.2 The fee confirmed when you book is the fee you pay for that booking. If my fees change later, the change doesn't apply to bookings already made.

3.3 For work outside London, you also cover reasonable travel costs and any expenses we agree in advance.

4. Booking and payment

4.1 To book, message me with the dates you'd like. Dates can be booked up to 2 months ahead, subject to availability.

4.2 All bookings are paid in full, in advance. A booking is confirmed once I've received payment. Payment is by bank transfer, to the details I give you.

4.3 Full-time maternity nursing is the only exception. We sign a written contract before the placement starts. I invoice each completed week (Monday to Sunday), and payment is due on the Monday that follows.

5. Cancellations and rescheduling

5.1 Bookings are final. I hold your dates for you and turn other families away, so once a booking is paid, it can't be cancelled or refunded. The only exceptions are emergencies (5.4) and my own cancellations (5.5).

5.2 Moving a consultation. You can move your consultation once, if you tell me at least 48 hours before the call. I'll offer you two new times per week, within 2 weeks of the original date. If none of those times work, or you miss the call without 48 hours' notice, the consultation counts as used.

5.3 Moving home support. If you need to move a day or night, I'll always try to find another date, but I can't promise one. If no other date works, the booking stands.

5.4 Emergencies. If something serious happens on your side, such as a serious illness, a hospital stay or a bereavement, tell me as soon as you can. I'll first try to move the affected dates. If that isn't possible, I'll refund the dates affected.

5.5 If I need to cancel. If I have to cancel because of illness or an emergency, I'll tell you as soon as possible and offer another date. If that doesn't work for you, I'll refund the dates affected in full. I'm not responsible for other costs this causes, such as alternative care, except where the law says otherwise.

6. Working in your home

6.1 Overnight home support is a rest/sleep shift: I rest or sleep when your baby sleeps, and respond whenever they need me. Depending on your choices, it can include:

  • settling and resettling, nappy changes and comfort;

  • bringing your baby to you for breastfeeds, or preparing bottles and feeding with the milk or formula you provide;

  • keeping the room calm and safe (light, temperature, safe-sleep set-up);

  • a short morning handover on feeds, wakes and anything worth knowing.

6.2 For overnight support, please provide a safe, comfortable place for me to rest and sleep, such as a bed, daybed or sofa bed.

6.3 All my services focus on your baby and on helping you. Housework and cleaning are not included.

6.4 Live-in placements need a private room and bed for me, and access to a bathroom. We agree working hours, rest time and handovers in the contract.

6.5 For all in-home work, your home must be smoke-free where your baby sleeps, and safe and hygienic to work in.

7. Privacy, data and resources

7.1 Everything you share with me stays confidential and is used only to support you. Please tell me beforehand about any medical conditions, medication, allergies or feeding plans for your baby.

7.2 If I'm ever concerned about a child's safety, I may need to advise you to contact the right services, and I may have a legal duty to report it.

7.3 I never photograph, film or record your baby, your family or your home, or share anything that identifies you, without your written consent. Please don't record our calls or sessions without asking me first.

7.4 I handle your and your child's personal data in line with UK data protection law (UK GDPR and the Data Protection Act 2018). I only use it to provide your services, keep in touch with you and meet my legal obligations.

7.5 Written summaries and resources I give you are for your family's personal use. Please don't share or copy them without my permission. "La Câlinerie" is a registered UK trade mark (No. UK00004279409), and the content of my website is protected by copyright.

8. Problems, liability and general terms

8.1 If you're unhappy. Please tell me in writing at hello@lacalinerie.co.uk, so I can understand and put it right. I provide my services with reasonable care and skill, as the Consumer Rights Act 2015 requires. Nothing in these terms affects your statutory rights.

8.2 Liability. Nothing in these terms limits my liability for death or personal injury caused by my negligence, for fraud, or for anything else the law doesn't allow me to limit. Otherwise, I'm not liable for indirect or consequential losses.

8.3 Insurance. I hold Public Liability insurance of up to £5,000,000 with Mark Bates Ltd (policy NP2709550), valid from 24 September 2026 to 23 September 2027. Details are available on request.

8.4 Changes. I may update these terms from time to time. The version in place when you book applies to your booking.

8.5 Law. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any part is found invalid, the rest still applies.

8.6 The whole agreement. These terms, together with your booking confirmation and any contract we sign, are the full agreement between us.

Questions? Write to me at hello@lacalinerie.co.uk.